+Title: GovMetric: Enabling you to understand how customers see your service delivery
Description: Customer satisfaction measurement at the point of contact
Keywords:GovMetric, Customer satisfaction, customer feedback, satisfaction measurement, varney, Sir David Varney, national performance indicators, chartermark, local authorities, NI 14, NI 179, councils, Experian, Mosaic, chanel migration, Socitm, rol, rol solutions, CAIS, Customer access improvement service, feedback, point of contact feedback, benchmarking, GovMetric:NI 14, GovMetric:Mosaic,
... (View More)
GovMetric:Equalities, GovMetric:Serve, GovMetric:Post, GovMetric:Email, GovMetric:VFM, Value for money, value adding, nic streatfeild, GovMetric Smiley Faces, performance, smiley faces, kiosk, touch screen, touch panel, avoidable contact, local area agreement partnerships, service transformation agreement, service transformation, solace, icele, psf, CSR 07, BPI, safer and strong communities, CSM, customer services manager, chief executive, CEO, web managers, performance managers, esd-toolkit, aperia, socitm web take-up service, public services, web satisfaction, contact center, access channels, self serve, self-serve, local council, service delivery, GovMetric:Web, GovMetric:Call, GovMetric:Visit(View Less)
