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Keywords:S & S Consulting, business education, ISO 9000, ISO 9000-2000, AS 9000, Jim Schutta, Six Sigma, MBNQA, QS 9000, TL 9000, Consulting Services, Strategic Planning, Goal Setting, Voice of the Customer, Quality Function Deployment, Benchmarking, Establishing Measures, Problem Solving Principles, Failure Modes Effects, Analysis, Statistical Process Control, Design of Experiments, Measurement Control, Calibration, Process Team Building,
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